Terms of Service

These Terms of Service (“Terms”) govern access to and use of DARA, an enterprise AI platform provided by INBESO Consulting GmbH (“INBESO,” “we,” “us”). By creating an account or using DARA, your organization (“Customer,” “you”) agrees to these Terms.

1. The service

DARA provides a private, multi-tenant AI assistant that answers questions grounded in a customer’s own uploaded documents and connected data sources, and generates dashboards computed from that data. Access is provided on a subscription basis under the plan selected at signup or in an order form.

2. Accounts and access

• You are responsible for maintaining the confidentiality of credentials issued to your team.
• Access is governed by the roles your organization assigns (viewer, member, admin, owner).
• You must promptly notify us of any unauthorized use of your account.

3. Customer data

You retain all rights to the documents and data you upload or connect to DARA (“Customer Data”). We process Customer Data solely to provide the service — including generating grounded answers and dashboards — and never use it to train foundation models. Full data-handling detail is in our Privacy Policy.

4. Acceptable use

You agree not to:

• Use DARA to process data you do not have the right to process.
• Attempt to circumvent tenant isolation or access controls.
• Reverse-engineer or resell access to the platform without our written consent.

5. Subscription, fees, and quotas

Fees are billed according to the plan selected. Each plan includes a seat limit and a grounded-query quota per the pricing published at dara’s pricing page. Exceeding a quota does not interrupt service; it prompts an upgrade conversation.

6. Availability

We target high availability for the service but do not guarantee uninterrupted access. Enterprise plans may include a service-level agreement specified in a separate order form.

7. Termination

Either party may terminate for convenience with notice as specified in the applicable order form, or immediately for material breach that remains uncured after notice. Upon termination, Customer Data is retained per our data retention policy and then deleted or returned upon request.

8. Liability

To the maximum extent permitted by law, our aggregate liability arising from these Terms is limited to the fees paid in the twelve months preceding the claim, except for liability that cannot be limited under applicable law.

9. Governing law

These Terms are governed by the laws of Germany, without regard to conflict-of-law principles, unless mandatory consumer-protection law in your jurisdiction requires otherwise.

10. Contact

Questions about these Terms can be sent via our contact page.